Legal — Terms, Privacy & Refund Policy

[T]

License grant, device limits, permitted and prohibited use, data recovery disclaimer, payment and billing terms, false chargeback consequences, governing law (India), and consumer rights by jurisdiction.

Read Terms →

snowfairy.ai/terms

[P]

Two-stream data architecture fully disclosed. Stream A (mandatory) and Stream B (optional, opt-in). What we never collect. Retention schedules. Third-party services. Your rights by country.

Read Privacy →

snowfairy.ai/privacy

[R]

Refund Policy

14-day refund window with clear eligibility conditions. Recovery success is not a guaranteed refund basis. Annual subscription cancellation. AI renewal terms. Chargeback policy.

Read Refund Policy →

snowfairy.ai/refund

[T]

Software Platform

Windows only — macOS not supported
Lifetime licenses: 1–3 PCs depending on tier
Annual commercial plans: 3 to unlimited PCs
15-day grace period after any plan expiry

[!] Recovery — No Guarantee

Recovery success depends on drive condition & overwrite state — factors we cannot control
Use the free trial scan before purchasing to verify recoverability
Failed recovery ≠ grounds for refund

[x] No reverse engineering

[x] No license key sharing

[x] No commercial use on personal plan

[x] No activating on more PCs than your plan allows

[x] No fraudulent chargebacks

[v] Transfer to new device (1x per year)

[v] 15-day grace period on expiry

[Law] Payments via authorised payment gateway or merchant of record — shown at checkout

[Law] Governing law: India · New Delhi courts

Plan	Type	Windows PCs	AI Feature
Trial / Free	Free	1	Not included · 500 MB cap
Rescue	Lifetime	1	Not included
Standard	Lifetime	2	30 days free, then paid renewal
Pro	Lifetime	2	1 year free, then paid renewal
Elite	Lifetime	3	1 year free, then paid renewal
Commercial Starter	Annual	3	Included
Commercial Pro	Annual	10	Included
Commercial 25	Annual	25	Included
Enterprise	Annual	Unlimited	Included

Current pricing for every plan is always up to date at snowfairy.ai/buy.

Read full Terms of Service →

[P]

Stream A — Mandatory · Always Active

License, Fraud Prevention & Dispute Evidence

Email address & license data
Hashed machine identifier (SHA-256, irreversible)
Device & system profile
Session timestamps & IP address
Up to 100 recovered file names per session (dispute evidence only)
Sanitised crash reports

Stream B — Optional · Opt-In Only

Anonymised Performance Benchmarking

Scan duration & file counts
Recovery rates & phase timings
Drive type & hardware profile
Zero file names · Zero file paths
Zero personal identifiers
Auto-deleted after 30 days

[v] We NEVER collect — under any circumstances

File contents — the actual data inside any file you scan or recover
File paths — the directory location of your files
More than 100 file names per session (hard code cap)
Your browsing history, keystrokes, clipboard, microphone or camera
Payment card numbers or bank details (handled by the authorised payment processor or merchant of record)
Stream B data without your explicit opt-in

Data Retention (key)

Recovery evidence (Stream A): 90 days auto-delete
Benchmark runs (Stream B): 30 days auto-delete
License records: 7 years (tax compliance)
Crash reports: 90 days auto-delete

Third-Party Services

Firebase (Google) — database & auth (US)
Payment processor — authorised payment gateway or merchant of record shown at checkout
Groq — AI assistant (anonymised queries only)
ipapi.co — IP geolocation (regional pricing)

[Law] GDPR compliant (EU/EEA)

[Law] UK GDPR compliant

[Law] CCPA compliant (California)

[Law] DPDP Act 2023 compliant (India)

[v] No data sold

[v] No advertising profiling

[v] Opt-out of Stream B anytime

[v] Delete your account anytime

Read full Privacy Policy →

[R]

Refund Policy — Key Points

Refund Window

14 Days from purchase date · Rescue, Standard, Pro, Elite only

Refund Processing Time

5–10 business days to original payment method via the processor used for your purchase

[v] Eligible for Refund

Software fails to perform core function
Technical failure support cannot resolve
Duplicate/unauthorized charge
Request within 14 days of purchase
Cooperation with support

[x] Not Eligible for Refund

Files couldn't be recovered (drive condition)
Free trial not used before purchase
Data was successfully recovered
Request after 14-day window
Change of mind
Refusal to cooperate with support
License shared or misused
Commercial annual plans (once activated)

[!] False Chargeback Warning

Filing a chargeback after successfully recovering data is fraudulent. We will submit Stream A Recovery Evidence to the payment processor, merchant of record, acquiring bank, and/or card network, permanently revoke your license, and pursue recovery of fees and damages under Indian Contract Act 1872 §73 and IT Act 2000 §66C/66D. Contact us first — we resolve legitimate disputes fairly within 1–2 business days.

Read full Refund Policy →

ⓘ This page is a summary only. The full policy documents linked above are the legal source of truth and govern in all cases.

Transparent. Honest. Legally Sound.