Snowfairy AI™ Labs Private Limited — for snowfairy.ai (the website you're on right now)
Last updated: August 7, 2026 · Governing law: India
This Privacy Policy covers only this website (snowfairy.ai) — the newsletter you can subscribe to here, the feedback/support/press forms in the footer, the testimonials people submit, the cookies this site sets, and the AI chat widget. It does not cover any individual Snowfairy AI™ product (like IntelliRecover or OS Pen) — each of those has its own separate privacy notice. Unless expressly stated in the applicable product's own notice, product content such as recovered files, browsing content, or on-screen annotations is not collected through this corporate website. This page is self-contained and does not depend on or defer to any product's policy.
We collect only what you directly give us through a form on this site (email, a message, a testimonial, a chat message), plus limited technical information needed to run the site securely. We use a small number of Google Firebase, Resend, Groq, and Google Analytics services to run this website, described in Section 4. We take reasonable, described precautions to protect your data, but — like any website — cannot guarantee absolute security. Full detail follows below.
We collect the information described below when you interact with this website, together with limited technical information required for security and website operation. We do not track you across other websites, and we do not buy data about you from third parties.
If you subscribe via the footer newsletter box, we store your email address, the date you subscribed, and a randomly generated unsubscribe token (used only so the unique unsubscribe link in our emails works). We do not ask for your name, phone number, or address for this.
If you use the "Feedback", "Support", or "Press" contact options, we collect the name, email address, subject, and message you provide, plus an optional screenshot image if you choose to attach one. Only JPG/PNG files are accepted by design; a file of a different type is rejected by our server before it is stored. Please do not attach a screenshot containing sensitive information — such as another person's face, an ID document, or financial or medical details — unless it's necessary to describe your issue; you are responsible for what you choose to include.
If you use "Leave Feedback" to submit a testimonial, we collect your name, the product you're reviewing (optional), your star rating, and your review text. Submissions are held for manual review before anything is published; we do not publish reviews automatically, and a submission that is never approved is not published anywhere. You can request removal of a published or pending testimonial at any time (see Section 7).
If you use the chat widget, we process the messages you type, along with basic context (the page title and URL path you're chatting from) so the assistant can answer relevantly. See Section 4 for how the underlying AI provider (Groq) handles this data. Do not enter passwords, financial account numbers, government ID numbers, or medical information into the chat — it is not designed or intended to handle sensitive data. AI-generated responses may be inaccurate or incomplete; see our Terms of Service, Section 5.
Like virtually every website, our servers process basic technical data as part of normal operation: your IP address (used to apply a per-address rate limit intended to reduce spam and abuse on our forms), browser type, and, if you accept analytics cookies, usage events via Google Analytics 4 (Section 3–4).
| Data | Purpose |
|---|---|
| Newsletter email | Send updates you opted into; process unsubscribe requests |
| Feedback/Support/Press form data | Respond to your message |
| Testimonial submission | Review, and if approved, publish on this website |
| Chat messages | Generate a relevant AI reply during your session |
| IP address | Apply per-address rate limits to reduce spam and abuse on our forms |
| Analytics events (GA4) | Understand aggregate page/feature usage — only after you accept via the cookie banner |
We do not sell your personal data, use it to build advertising profiles, or share it with data brokers.
We use a small number of cookies. When you first visit, a banner asks for your consent before any non-essential cookie is set.
| Cookie / Storage | Purpose | Essential? | Duration |
|---|---|---|---|
sf-theme | Remembers your light/dark mode choice across Snowfairy AI™ pages | Functional — asked via banner | 1 year |
sf_session | Keeps you signed in if you have an account (single sign-on across snowfairy.ai subdomains) | Strictly necessary | Intended to expire after roughly 1 hour of inactivity |
| Google Analytics 4 cookies | Aggregate site usage (page views, clicks) | Analytics — asked via banner; not set until you accept | Set by Google; see their cookie policy for current durations |
sf-cookie-consent | Remembers your cookie-banner choice | Strictly necessary | 1 year |
We do not use advertising cookies or retargeting scripts on this website. Withdrawing consent is as easy as giving it: click at the bottom of this page (or any page) at any time to change your choice — this immediately stops new analytics events from firing on this device; it does not delete events already sent to Google.
On Google Analytics specifically: we enable IP anonymization in our GA4 configuration. We have not implemented Google's Consent Mode, and we have not separately configured or verified settings like Google Signals or ad personalization within our GA4 property — we do not make claims about those settings here. Analytics is, however, not loaded on your device at all until you accept via the banner.
We use the following service providers to run this website, each for the stated purpose. Their own current policies are linked below for details on their subprocessors and retention practices.
| Service | Purpose | Data Shared | Their Policy |
|---|---|---|---|
| Google Firebase | Hosting, database, and backend functions | Newsletter emails, form submissions, testimonials | firebase.google.com/support/privacy |
| Resend | Delivers newsletter, confirmation, contact-form, support, and end-of-chat digest emails | Email address where applicable, message content, and redacted chat transcript/context for the email being sent | resend.com/legal/privacy-policy |
| Groq | Powers the AI chat assistant | The text you type into the chat widget, plus page title/path context | groq.com/privacy-policy |
| Google Analytics 4 | Aggregate usage analytics (only after you accept cookies) | Page views, click events, device/browser type, approximate location | policies.google.com/privacy |
We disclose personal data only to the service providers described above, when necessary to operate this website, complete an action you requested, protect our legal rights, or comply with law. We do not sell your data or share it with data brokers.
We take reasonable, described technical measures to protect the data described in this policy. No website or system can guarantee complete security, and we do not claim ours is immune to every possible failure, misconfiguration, or attack. With that caveat, the measures currently in place include:
We do not collect or process payment card details on this website — no purchases happen here (see Terms of Service, Section 6). When you use the Feedback/Support/Press forms, your message is routed to us without displaying which individual team member's inbox receives it — this is separate from publicly listed contact addresses like support@snowfairy.ai, which are intentionally public.
We keep data only as long as reasonably necessary for the purpose it was collected for, subject to the following:
| Data Type | Retention |
|---|---|
| Newsletter subscriber email | Until you unsubscribe; after unsubscribing, we keep a minimal record (your email, marked "unsubscribed") so we can honor that choice and avoid re-adding you by mistake |
| Feedback/Support/Press messages | Kept in our support inbox for as long as reasonably needed to address your query and for our own records — typically no longer than 24 months, unless a longer period is needed for a legal or security reason. Sent via our provider (Resend); we do not separately keep a searchable copy in our own database (see Section 4) |
| Published testimonials | Until you request removal or we remove it at our discretion |
| Rejected / never-approved testimonials | Deleted within 180 days of the review decision, unless we need to keep a specific submission longer to investigate fraud or abuse; not published anywhere in the meantime |
| Chat conversation history | Kept in your browser for conversational continuity and sent to Groq to generate replies. When the chat ends, a redacted digest may be delivered by Resend to our restricted support inbox and is then treated as support correspondence under the retention period above. We do not store the transcript itself in Firebase; limited short-lived rate-limit, abuse-prevention, and duplicate-delivery metadata may be stored. |
| IP-based rate-limit records | Used only to enforce the rate-limit window itself (typically minutes to hours); we do not use these records for any other purpose |
| Session cookie (sf_session) | Intended to expire after ~1 hour of inactivity |
| Theme & cookie-consent preference | 1 year |
| GA4 analytics events | Retained per our Google Analytics 4 property's configured retention setting |
| Records of a privacy request you make to us | Kept for up to 3 years for our compliance records |
Wherever you're located, you can ask us to:
To exercise any of these, email support@snowfairy.ai. We aim to acknowledge within 3 business days and resolve within 30 days. We may ask you to verify your identity first (using the minimum information needed to do so) before acting on a request, and we will not discriminate against you for exercising these rights.
On GDPR/CCPA references in this policy: we have written this policy with reference to GDPR, UK GDPR, and CCPA/CPRA concepts as a matter of good practice and to offer you clear, consistent rights — this is not a representation that Snowfairy AI™ Labs meets every jurisdictional threshold that would make a specific law legally mandatory for us (for example, CCPA applies based on revenue and user-volume thresholds). Where a law does legally apply to us, we intend to comply with it; where we extend similar rights voluntarily, we will still honor the request in the same way.
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects concerning you. The AI chat assistant generates conversational replies only — it does not make decisions about your access to this website, products, or services.
This website is not directed at children. Depending on your jurisdiction, "child" may mean under 18 (India, DPDP Act 2023), under 13 (United States, COPPA), or a threshold between 13 and 16 that individual EU member states may set under GDPR Article 8. We do not knowingly collect data from children and do not run an age-verification check on this website's forms. If you believe a child has submitted data to us, contact support@snowfairy.ai and we will delete it without undue delay.
Our primary hosting provider, Google Firebase, processes data as part of Google Cloud's global infrastructure. Where Google or our other service providers (Resend, Groq, Google Analytics) transfer personal data across borders, this is done under the contractual safeguards required by applicable law (such as Standard Contractual Clauses, where relevant). See each provider's policy, linked in Section 4, for further detail on their own transfer practices.
If we become aware of a data breach involving your personal data, we will notify affected users and, where legally required, the relevant regulator, within the timeframe and in the manner required by applicable law (including DPDP Act 2023 and GDPR Art. 33–34, to the extent they apply).
We may update this Privacy Policy from time to time. Any update will be posted here with a new "Last updated" date. For a change that introduces a new purpose, a new third-party service, or materially expands how we use your data, we will provide additional notice on this website before the change takes effect and, where required by law, seek fresh consent — simply continuing to browse this website is not treated as consent to a materially new use of your data.
For any privacy question, data request, or grievance about this website, contact our designated Privacy & Grievance Officer:
India DPDP Act grievance: If your grievance is not resolved within 30 days, you may escalate it to the Data Protection Board of India, established under the DPDP Act 2023, through the Board's official channels.
EU/UK: You have the right to lodge a complaint with your national data protection supervisory authority (e.g., the ICO in the UK; your national DPA in the EU) if unsatisfied with our response.